Policies

General Information

Metz Catering at Buffalo General Medical Center operates Monday through Friday, 7:00a to 7:00p. After hour and weekend events are available by request only. If you do not see what you are looking for, contact us for a custom catering menu.

Pricing

Kaleida approved pricing shown on this website is available for Kaleida functions only.

Room Booking

It is important that you coordinate the booking of your room for the event prior to contacting catering for any special requests.

Minimum

There is a minimum of 10 guests for a catered event. Please contact us for any event under the minimum number of guests.

Special Diets

We are pleased to offer and arrange special diets, including vegan and vegetarian meals. If none are communicated to us, we will not provide any specific dietary restrictions at the event. 

Notifications

We want to meet your highest expectations. In order to do so, we respectfully request 48-hour notice for catering. 

Guarantees

We will need a guaranteed person count seventy-two (72) hours prior to your event. You will be responsible for the full cost of the actual number that service was provided for.

Payments

Customers need to provide a cost center before the order is complete. Credit card or cash may be accepted with notice and tax applied. Tax exempt available under specific circumstances.

Cancellations

We require a minimum of two (2) working days advance notice in a case of cancellations.

Linen 

Linens can be requested for all food and beverage tables. There is an additional charge for seating tables or any other tables that need linen. Any specialty linens or colors must be ordered in advance. Additional charges will apply.

China Service

China service will be charged if equipment/china has to be rented to meet client expectations. 

Equipment

When hosting an event you are responsible for the equipment we have provided for the service of the event. Any lost or damaged equipment will be charged at a replacement cost.

Other

Centerpieces are not provided. 

We provide ample food to provide all options chosen to everyone at your event which sometimes allows for excess but due to health board regulations no food may be taken from events. 



Kaleida - Buffalo General Medical Center
100 High Street
Buffalo, NY 14203